Frequently Asked Questions
Everything you need to know about shopping with Ecigarettes Fashion.
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label. Items must be unworn and have original tags attached.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are the materials used in your clothing sustainable?
Ecigarettes is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel. You can find specific material details on each product description page.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.